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National Accident Advice Helpline

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Privacy Policy

  1. 1 DEFINITIONS

In this Policy (as defined below), unless the context requires otherwise, the following words and expressions bear the meanings assigned to them and cognate expressions bear corresponding meanings –

  1. 1 “Child”means any natural person under the age of 18 (eighteen) years
  2. 2 “Data Breach”means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Information under the control of or in the possession of National Accident Advice Helpline;
  3. 3 “Data Subject”has the meaning ascribed thereto under POPIA;
  4. 4 “Direct Marketing”means to approach a person, by electronic communication, for the purpose of promoting or offering to supply, in the ordinary course of business, any goods or services to the data subject;
  5. 5 “Direct Marketer”means a supplier who employs Direct Marketing as an advertising mechanism;
  6. 6 “Employees”means any employee of National Accident Advice Helpline;
  7. 7 “Government”means the Government of the Republic of South Africa;
  8. 8 “NAAH”means the National Accident Advice Helpline
  9. 9 “Operator”means a person or entity who Processes Personal Information for a Responsible Party in terms of a contract or mandate, without coming under the direct authority of that Responsible Party;
  10. 10 “PAIA”means the Promotion of Access to Information Act, No 2 of 2000;
  11. 11 “Personal Information”has the meaning ascribed thereto under POPIA and specifically includes any form of information that can be used to identify a Data Subject;
  12. 12 “Policy”means this Privacy Policy;
  13. 13 “POPIA”means the Protection of Personal Information Act No. 4 of 2013;
  14. 14 “Processing”has the meaning ascribed thereto under POPIA. “Process” has a corresponding meaning;
  15. 15 “Regulator”means the Information Regulator established in terms of POPIA;
  16. 16 “Responsible Party”means a public or private body or any other person which alone or in conjunction with others, determines the purpose of and means for Processing Personal Information;
  17. 17 “Special Personal Information”means Personal Information concerning a Data Subject’s religious or philosophical beliefs, race or ethnic origin, trade union membership, political opinions, health, sexual life, biometric information or criminal behaviour; and
  18. 18 “Third Party”means any independent contractor, agent, consultant, sub-contractor or other representative of National Accident Advice Helpline.
  1. 2 PURPOSE OF THIS POLICY
    1. 1 The purpose of this Policy is to inform Data Subjects about how National Accident Advice Helpline Processes their Personal Information.
    2. 2 National Accident Advice Helpline, in its capacity as Responsible Party (and/or Operator, where applicable), shall strive to observe, and comply with its obligations under POPIA as well as accepted information protection principles, practices and guidelines when it Processes Personal Information from or in respect of a Data Subject.
    3. 3 This Policy applies to Personal Information collected by National Accident Advice Helpline in connection with the products and services which National Accident Advice Helpline provides. This includes information collected directly from you as a Data Subject, as well as information we collect indirectly though our service providers who collect your information on our behalf.
    4. 4 This Privacy Policy does not apply to the information practices of Third Party companies who we may engage with in relation to our business operations (including, without limitation, their websites, platforms and/or applications) which we do not own or control; or individuals that National Accident Advice Helpline does not manage or employ. These Third Party sites may have their own privacy policies and terms and conditions and we encourage you to read them before using them.
  2. 3 PROCESS OF COLLECTING PERSONAL INFORMATION
    1. 1 National Accident Advice Helpline collects Personal Information directly from Data Subjects as and when required for a defined purpose, unless an exception is applicable (such as, for example, where the Data Subject has made the Personal Information public or the Personal Information is contained in or derived from a public record).
    2. 2 National Accident Advice Helpline will always collect Personal Information in a fair, lawful and reasonable manner to ensure that it protects the Data Subject’s privacy and will Process the Personal Information based on legitimate grounds in a manner that does not adversely affect the Data Subject in question.
    3. 3 National Accident Advice Helpline often collects Personal Information directly from the Data Subject and/or in some cases, from Third Parties. Where National Accident Advice Helpline obtains Personal Information from Third Parties, National Accident Advice Helpline will ensure that it obtains the consent of the Data Subject to do so or will only Process the Personal Information without the Data Subject’s consent where National Accident Advice Helpline is permitted to do so in terms of clause 3.1 above or the applicable law.
    4. 4 An example of such Third Parties includes: (i) recruitment agencies; (ii) other companies providing services to National Accident Advice Helpline; and (iii) where National Accident Advice Helpline makes use of publicly available sources of information (e.g. the Companies and Intellectual Property Commission, an agency of the Department of Trade and Industry in South Africa (CIPC)).
  3. 4 LAWFUL PROCESSING OF PERSONAL INFORMATION
    1. 1 Where National Accident Advice Helpline is the Responsible Party, it will only Process a Data Subject’s Personal Information (other than for Special Personal Information) where
      1. 1.1 consent of the Data Subject (or a competent person, where the Data Subject is a Child) is obtained;
      2. 1.2 Processing is necessary to carry out the actions for conclusion of a contract to which a Data Subject is party;
      3. 1.3 Processing complies with an obligation imposed by law on National Accident Advice Helpline;
      4. 1.4 Processing protects a legitimate interest of the Data Subject; and/or
      5. 1.5 Processing is necessary for pursuing the legitimate interests of National Accident Advice Helpline or of a third party to whom the information is supplied.
    3. 2 National Accident Advice Helpline will only Process Personal Information where one of the legal bases referred to in paragraph 4.1 above are present.
    4. 3 National Accident Advice Helpline will make the manner and reason for which the Personal Information will be Processed clear to the Data Subject.
    5. 4 Where National Accident Advice Helpline is relying on a Data Subject’s consent as the legal basis for Processing Personal Information, the Data Subject may withdraw his/her/its consent or may object to National Accident Advice Helpline’s Processing of the Personal Information at any time. However, this will not affect the lawfulness of any Processing carried out prior to the withdrawal of consent or any Processing justified by any other legal ground provided under POPIA.
    6. 5 If the consent is withdrawn or if there is otherwise a justified objection against the use or the Processing of such Personal Information, National Accident Advice Helpline will ensure that the Personal Information is no longer Processed.
  4. 5 SPECIAL PERSONAL INFORMATION AND PERSONAL INFORMATION OF CHILDREN
    1. 1 Special Personal Information is sensitive Personal Information of a Data Subject and National Accident Advice Helpline acknowledges that it will generally not Process Special Personal Information unless –
      1. 1.1 Processing is carried out in accordance with the Data Subject’s consent;
      2. 1.2 Processing is necessary for the establishment, exercise or defence of a right or obligation in law;
      3. 1.3 Processing is for historical, statistical or research purposes, subject to stipulated safeguards;
      4. 1.4 information has deliberately been made public by the Data Subject; or
      5. 1.5 specific authorisation applies in terms of POPIA.
    3. 2 National Accident Advice Helpline acknowledges that it may not Process any Personal Information concerning a Child and will only do so where it has obtained the consent of the parent or guardian of that Child or where it is permitted to do so in accordance with applicable laws.
  5. 6 PURPOSE FOR PROCESSING PERSONAL INFORMATION
    1. 1 National Accident Advice Helpline understands its obligation to make Data Subjects aware of the fact that it is Processing their Personal Information and inform them of the purpose for which National Accident Advice Helpline Processes such Personal Information.
    2. 2 National Accident Advice Helpline will only Process a Data Subject’s Personal Information for a specific, lawful and clear purpose (or for specific, lawful and clear purposes) and will ensure that it makes the Data Subject aware of such purpose(s) as far as possible.
    3. 3 It will ensure that there is a legal basis for the Processing of any Personal Information. Further, National Accident Advice Helpline will ensure that Processing will relate only to the purpose for and of which the Data Subject has been made aware (and where relevant, consented to) and will not Process any Personal Information for any other purpose(s).
    4. 4 National Accident Advice Helpline will generally use Personal Information for purposes required to operate and manage its normal operations and these purposes include one or more of the following non-exhaustive purposes –
      1. 4.1.1 for the purposes of providing its products or services to customers and where relevant, for purposes of doing appropriate customer onboarding and credit vetting
      2. 4.1.2 for purposes of onboarding suppliers or service providers as approved suppliers/service providers of National Accident Advice Helpline. For this purpose, National Accident Advice Helpline will also Process a service provider’s/supplier’s Personal Information for purposes of performing the necessary due diligence checks;
      3. 4.1.3 as part of the “Know Your Customer” / “KYC” process as per the requirements of the Financial Intelligence Centre Act, No. 38 of 2001;
      4. 4.1.4 generally for procurement and supply purposes;
      5. 4.1.5 for purposes of monitoring the use of National Accident Advice Helpline’s electronic systems and online platforms by Data Subjects. National Accident Advice Helpline will, from time to time, engage third party service providers (who will Process the Data Subject’s Personal Information on behalf of National Accident Advice Helpline) to facilitate this;
      6. 4.1.6 for purposes of preventing, discovering and investigating violations of this Policy, the applicable law and other National Accident Advice Helpline policies;
      7. 4.1.7 in connection with the execution of payment processing functions, including payment of National Accident Advice Helpline’s suppliers’/service providers’ invoices;
      8. 4.1.8 for employment-related purposes such as recruiting staff, administering payroll, background checks, etc.;
      9. 4.1.9 in connection with internal audit purposes (i.e. ensuring that the appropriate internal controls are in place in order to mitigate the relevant risks, as well as to carry out any investigations where this is required);
      10. 4.1.10 in connection with external audit purposes. For this purpose, National Accident Advice Helpline engages external service providers and, in so doing, shares Personal Information of the Data Subjects with third parties;
      11. 4.1.11 for company secretarial related purposes. For this purpose, National Accident Advice Helpline will, from time to time, collect information relating to Data Subjects from third parties such as the Companies and Intellectual Property Commission, an agency of the Department of Trade and Industry in South Africa
      12. 4.1.12 for such other purposes to which the Data Subject may consent from time to time;
      13. 4.1.13 for such other purposes as authorised in terms of applicable law; and
      14. 4.1.14 to comply with any applicable law or any query from Government authorities, including any regulatory authority that has authority over National Accident Advice Helpline.
    6. 7 KEEPING PERSONAL INFORMATION ACCURATE
      1. 1 National Accident Advice Helpline will take reasonable steps to ensure that all Personal Information is kept as accurate, complete and up to date as reasonably possible depending on the purpose for which Personal Information is collected or further processed.
      2. 2 National Accident Advice Helpline may not always expressly request the Data Subject to verify and update his/her/its Personal Information unless this process is specifically necessary.
      3. 3 National Accident Advice Helpline, however, expects that the Data Subject will notify National Accident Advice Helpline from time to time in writing of any updates required in respect of his/her/its Personal Information.
    7. 8 STORAGE AND PROCESSING OF PERSONAL INFORMATION BY NATIONAL ACCIDENT ADVICE HELPLINE AND THIRD PARTY SERVICE PROVIDERS
      1. 1 National Accident Advice Helpline may store your Personal Information in hardcopy format and/or in electronic format using National Accident Advice Helpline’s own secure on-site servers or other internally hosted technology. Your Personal Information may also be stored by Third Parties, via cloud services or other technology, with whom National Accident Advice Helpline has contracted with, to support National Accident Advice Helpline’s operations.
      2. 2 National Accident Advice Helpline’s Third Party service providers, including data storage and processing providers, may from time to time also have access to a Data Subject’s Personal Information in connection with purposes for which the Personal Information was initially collected to be Processed.
      3. 3 National Accident Advice Helpline will ensure that such Third Party service providers will Process the Personal Information in accordance with the provisions of this Policy, all other relevant internal policies and procedures and POPIA.
      4. 4 These Third Parties do not use or have access to the Data Subject’s Personal Information other than for purposes specified by National Accident Advice Helpline, and National Accident Advice Helpline requires such parties to employ at least the same level of security that National Accident Advice Helpline uses to protect the Data Subject’s personal data.
      5. 5 Your Personal Information may be Processed in South Africa or another country where National Accident Advice Helpline, its affiliates and their Third Party service providers maintain servers and facilities and National Accident Advice Helpline will take steps, including by way of contracts, to ensure that it continues to be protected, regardless of its location, in a manner consistent with the standards of protection required under applicable law, including POPIA.
    8. 9 PERSONAL INFORMATION FOR DIRECT MARKETING PURPOSES
      1. 1 To the extent that National Accident Advice Helpline acts in its capacity as a Direct Marketer, it shall strive to observe, and comply with its obligations under POPIA when implementing principles and practices in relation to Direct Marketing.
      2. 2 National Accident Advice Helpline acknowledges that it may only use Personal Information to contact the Data Subject for purposes of Direct Marketing from time to time where it is permissible to do so.
      3. 3 It may use Personal Information to contact any Data Subject and/or market National Accident Advice Helpline’s services directly to the Data Subject(s) if the Data Subject is one of National Accident Advice Helpline’s existing clients, the Data Subject has requested to receive marketing material from National Accident Advice Helpline or National Accident Advice Helpline has the Data Subject’s consent to market its services directly to the Data Subject.
      4. 4 If the Data Subject is an existing client, National Accident Advice Helpline will only use his/her/its Personal Information if it has obtained the Personal Information through the provision of a service to the Data Subject and only in relation to similar services to the ones National Accident Advice Helpline previously provided to the Data Subject.
      5. 5 National Accident Advice Helpline will ensure that a reasonable opportunity is given to the Data Subject to object to the use of their Personal Information for National Accident Advice Helpline’s marketing purposes when collecting the Personal Information and on the occasion of each communication to the Data Subject for purposes of Direct Marketing.
      6. 6 National Accident Advice Helpline will not use your Personal Information to send you marketing materials if you have requested not to receive them. If you request that we stop Processing your Personal Information for marketing purposes, National Accident Advice Helpline shall do so. We encourage that such requests to opt-out of marketing be made via forms and links provided for that purpose in the marketing materials sent to you.
    9. 10 RETENTION OF PERSONAL INFORMATION
      1. 1 National Accident Advice Helpline may keep records of the Personal Information, correspondence, or comments it has collected in an electronic or hardcopy file format.
      2. 2 In terms of POPIA, National Accident Advice Helpline may not retain Personal Information for a period longer than is necessary to achieve the purpose for which it was collected or processed and is required to delete, destroy (in such a way that it cannot be reconstructed) or de-identify the information as soon as is reasonably practicable once the purpose has been achieved. This prohibition will not apply in the following circumstances –
        1. 2.1 where the retention of the record is required or authorised by law or by any Government authority;
        2. 2.2 National Accident Advice Helpline requires the record to fulfil its lawful functions or activities;
        3. 2.3 retention of the record is required by a contract between the parties thereto;
        4. 2.4 the Data Subject (or competent person, where the Data Subject is a Child) has consented to such longer retention; or
        5. 2.5 the record is retained for historical, research, archival or statistical purposes provided safeguards are put in place to prevent use for any other purpose.

Accordingly, National Accident Advice Helpline will, subject to the exceptions noted in this Policy, retain Personal Information for as long as necessary to fulfil the purposes for which that Personal Information was collected and/or as permitted or required by applicable law.

  1. 3 Where National Accident Advice Helpline retains Personal Information for longer periods for statistical, historical, archival or research purposes, National Accident Advice Helpline will ensure that appropriate safeguards have been put in place to ensure that all recorded Personal Information will continue to be Processed in accordance with this Policy and applicable laws.
  2. 4 Once the purpose for which the Personal Information was initially collected and Processed no longer applies or becomes obsolete, National Accident Advice Helpline will ensure that the Personal Information is deleted, destroyed or de-identified sufficiently so that a person cannot re- identify such Personal Information. In instances where we de-identify your Personal Information, National Accident Advice Helpline may use such de-identified information indefinitely.
  1. 11 FAILURE TO PROVIDE PERSONAL INFORMATION
    1. 1 Should National Accident Advice Helpline need to collect Personal Information by law or under its obligations as an employer or product or service provider, and you fail to provide the Personal Information when requested, we may be unable to perform our duties as an employer, in terms of the applicable law or in terms of providing the product to you.
    2. 2 Should National Accident Advice Helpline need to collect Personal Information for any of the purposes set out in clause 11.1 and you fail to provide the Personal Information when requested, your failure to provide such Personal Information may have negative consequences, including that National Accident Advice Helpline may not be able to effectively perform its obligations as an employer (where National Accident Advice Helpline needs to Process your Personal Information in order to perform its obligations as an employer) or product or service provider (where National Accident Advice Helpline needs to Process your Personal Information in order to provide you with its products or services), have to decline to receive the relevant services from you as a supplier, and you will be notified where this is the case.
  2. 12 SAFE-KEEPING OF PERSONAL INFORMATION
    1. 1 National Accident Advice Helpline shall preserve the security of Personal Information and, in particular, prevent its alteration, loss and damage, or access by non-authorised third parties.
    2. 2 National Accident Advice Helpline will ensure the security and integrity of Personal Information in its possession or under its control with appropriate, reasonable technical and organisational measures to prevent loss, unlawful access and unauthorised destruction of Personal Information.
    3. 3 National Accident Advice Helpline has implemented physical, organisational, contractual and technological security measures (having regard to generally accepted information security practices or industry specific requirements or professional rules) to keep all Personal Information secure, including measures protecting any Personal Information from loss or theft, and unauthorised access, disclosure, copying, use or modification. Further, National Accident Advice Helpline maintains and regularly verifies that the security measures are effective and regularly updates same in response to new risks.
  3. 13 BREACHES OF PERSONAL INFORMATION
    1. 1 A Data Breach refers to any incident in terms of which reasonable grounds exist to believe that the Personal Information of a Data Subject has been accessed or acquired by any unauthorised person.
    2. 2 A Data Breach can happen for many reasons, which include: (a) loss or theft of data or equipment on which Personal Information is stored; (b) inappropriate access controls allowing unauthorised use; (c) equipment failure; (d) human error; (e) unforeseen circumstances, such as a fire or flood; (f) deliberate attacks on systems, such as hacking, viruses or phishing scams; and/or (g) alteration of Personal Information without permission and loss of availability of Personal Information.
    3. 3 National Accident Advice Helpline will address any Data Breach in accordance with the terms of POPIA.
    4. 4 National Accident Advice Helpline will notify the Regulator and the affected Data Subject (unless the applicable law or a Government authority requires that we delay notification to the Data Subject) in writing in the event of a Data Breach (or a reasonable belief of a Data Breach) in respect of that Data Subject’s Personal Information.
    5. 5 National Accident Advice Helpline will provide such notification as soon as reasonably possible after it has become aware of any Data Breach in respect of such Data Subject’s Personal Information.
    6. 6 Where National Accident Advice Helpline acts as an ‘Operator’ for purposes of POPIA and should any Data Breach affect the data of Data Subjects whose information National Accident Advice Helpline Processes as an Operator, National Accident Advice Helpline shall (in terms of POPIA) notify the relevant Responsible Party immediately where there are reasonable grounds to believe that the Personal Information of relevant Data Subjects has been accessed or acquired by any unauthorised person.
  4. 14 PROVISION OF PERSONAL INFORMATION TO THIRD PARTY SERVICE PROVIDERS
    1. 1 National Accident Advice Helpline may disclose Personal Information to Third Parties and will enter into written agreements with such Third Parties to ensure that they Process any Personal Information in accordance with the provisions of this Policy, and POPIA.
    2. 2 National Accident Advice Helpline notes that such Third Parties may assist National Accident Advice Helpline with the purposes listed in paragraph 6.3 above – for example, service providers may be used, inter alia,
      1. 2.1 for data storage;
      2. 2.2 to assist National Accident Advice Helpline with auditing processes (external auditors);
      3. 2.3 for providing outsourced services to National Accident Advice Helpline, including in respect of its (i) legal, (ii) data storage requirements and (iii) upskilling of its Employees; and/or
      4. 2.4 to notify the Data Subjects of any pertinent information concerning National Accident Advice Helpline.
    4. 3 National Accident Advice Helpline will disclose Personal Information with the consent of the Data Subject or if National Accident Advice Helpline is permitted to do so without such consent in accordance with applicable laws.
    5. 4 Further, National Accident Advice Helpline may also send Personal Information to a foreign jurisdiction outside of the Republic of South Africa, including for Processing and storage by Third Parties.
    6. 5 When Personal Information is transferred to a jurisdiction outside of the Republic of South Africa including to any cloud, data centre or server located outside of the South Africa, National Accident Advice Helpline will obtain the necessary consent to transfer the Personal Information to such foreign jurisdiction or may transfer the Personal Information where National Accident Advice Helpline is permitted to do so in accordance with the provisions applicable to cross-border flows of Personal Information under POPIA.
    7. 6 The Data Subject should also take note that the Processing of Personal Information in a foreign jurisdiction, if and to the extent such Processing does occur, may be subject to the laws of the country in which the Personal Information is held, and may be subject to disclosure to the governments, courts of law, enforcement or regulatory agencies of such other country, pursuant to the laws of such country.
  5. 15 USE OF WEBSITE COOKIES
    1. 1 Our website uses cookies, which are small text files sent by a web server to store on a web browser. They are used to ensure websites function properly, store user preferences when needed and collect anonymous statistics on website usage.
    2. 2 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the website. If you accept a “cookie” or fail to deny the use of “cookies”, you agree that we may use your personal information collected using “cookies” (subject to the provisions of this Policy). Where you either reject or decline cookies, you are informed that you may not be able to fully experience the interactive features of our website.
  6. 16 ACCESS TO PERSONAL INFORMATION
    1. 1 POPIA read with the relevant provisions of the Promotion of Access to Information Act, No. 2 of 2000 (“PAIA”)confers certain access rights on Data Subjects. National Accident Advice Helpline’s PAIA Manual can be found https://www.naah.co.za  These rights include –
      1. 1.1 a right of access:a Data Subject having provided adequate proof of identity has the right to: (i) request a Responsible Party to confirm whether any Personal Information is held about the Data Subject; and/or (ii) request from a Responsible Party a description of the Personal Information held by the Responsible Party including information about Third Parties who have or have had access to the Personal Information. A Data Subject may request:
        1. 1.1.1 National Accident Advice Helpline to confirm, free of charge, whether it holds any Personal Information about him/her/it; and
        2. 1.1.2 to obtain from National Accident Advice Helpline the record or description of Personal Information concerning him/her/it and any information regarding the recipients or categories of recipients who have or had access to the Personal Information. Such record or description is to be provided: (a) within a reasonable time; and (b) in a reasonable manner and format and in a form that is generally understandable.
      3. 1.2 a right to request correction or deletion:a Data Subject may also request National Accident Advice Helpline to –
        1. 1.2.1 correct or delete Personal Information about the Data Subject in its possession or under its control that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully; or
        2. 1.2.2 destroy or delete a record of Personal Information about the Data Subject that National Accident Advice Helpline is no longer authorised to retain records in terms of POPIA’s retention and restriction of records provisions.
        3. On receipt of such a request, National Accident Advice Helpline is required to, as soon as is reasonably practicable –
          1. 1.2.2.1 correct the information;
          2. 1.2.2.2 delete or destroy the information;
          3. 1.2.2.3 provide the Data Subject with evidence in support of the information; or
          4. 1.2.2.4 where the Data Subject and Responsible Party cannot reach agreement on the request and if the Data Subject requests this, National Accident Advice Helpline will take reasonable steps to attach to the information an indication that correction has been requested but has not been made;
        5. 1.3 a right to withdraw consent and to object to processing:a Data Subject that has previously consented to the Processing of his/her/its Personal Information has the right to withdraw such consent and may do so by providing National Accident Advice Helpline with notice to such effect at the address set out in paragraph 20. Further, a Data Subject may object, on reasonable grounds, to the Processing of Personal Information relating to him/her/it.
      5. 2 Accordingly, National Accident Advice Helpline may request the Data Subject to provide sufficient identification to permit access to, or provide information regarding the existence, use or disclosure of the Data Subject’s Personal Information. Any such identifying information shall only be used for the purpose of facilitating access to or information regarding the Personal Information.
      6. 3 The Data Subject can request in writing to review any Personal Information about the Data Subject that National Accident Advice Helpline holds including Personal Information that National Accident Advice Helpline has collected, utilised or disclosed.
      7. 4 National Accident Advice Helpline shall respond to these requests in accordance with POPIA and PAIA and provide the Data Subject with any such Personal Information to the extent required by law and any of National Accident Advice Helpline’s policies and procedures which apply in terms of the PAIA.
      8. 5 The Data Subject can challenge the accuracy or completeness of his/her/its Personal Information in National Accident Advice Helpline’s records at any time in accordance with the process set out in the PAIA Manual for accessing information.
      9. 6 If a Data Subject successfully demonstrates that their Personal Information in National Accident Advice Helpline’s records is inaccurate or incomplete, National Accident Advice Helpline will ensure that such Personal Information is amended or deleted as required (including by any Third Parties).
    3. 17 TIME PERIODS
      1. 1 National Accident Advice Helpline will respond to each written request of a Data Subject not later than 30 (thirty) days after receipt of such requests. Under certain circumstances, National Accident Advice Helpline may, however, extend the original period of 30 days once for a further period of not more than 30 (thirty) days.
      2. 2 A Data Subject has the right to make a complaint to National Accident Advice Helpline in respect of this time limit by contacting National Accident Advice Helpline using the contact details provided in paragraph 20 below.
    4. 18 COSTS TO ACCESS TO PERSONAL INFORMATION
      1. The prescribed fees to be paid for copies of the Data Subject’s Personal Information are listed the PAIA Manual.
    5. 19 CHANGES TO THIS POLICY
      1. 1 National Accident Advice Helpline reserves the right to make amendments to this Policy from time to time and will use reasonable efforts to notify Data Subjects of such amendments.
      2. 2 The current version of this Policy will govern the respective rights and obligations between the Data Subject and National Accident Advice Helpline each time that the Data Subject access and use National Accident Advice Helpline’s site.
    6. 20 CONTACTING US
      1. 1 All comments, questions, concerns or complaints regarding your Personal Information or this Policy, should be forwarded to us as follows —

Tel. 010 350 0028

Address: 13 Sloane Str, Epsom Downs office park, Santon

E-mail address: customercare@naah.co.za

Welcome to the National Accident Advise Helpline
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Carmille
Senior Consultant
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